Contact us
One person reads every message. There is no ticket queue and no chatbot in front of us — we answer every email within 2 business days, usually sooner.
Billing, refunds, and cancellations
support@clawwww.pwSubscriptions can be cancelled at any time from your billing page without emailing anyone. For a refund, email us and quote the address you paid with — the full terms are in the refund policy.
Product help and bug reports
support@clawwww.pwTell us what you expected and what happened instead. If a draft or score looks wrong, the document URL helps us reproduce it. Common questions are answered in the help center.
Privacy and data requests
hello@clawwww.pwYou can export everything yourself from settings. For deletion or any other GDPR, UK GDPR, or CCPA request, email us and we will complete it within 30 days. See the privacy policy and DPA.
Security disclosure
security@clawwww.pwIf you believe you have found a vulnerability, email us before disclosing it publicly. We will acknowledge within 2 business days and keep you updated until it is resolved.
Who you are buying from
Scriplume is built and operated by Wang Qiyuan, an independent developer based in Beijing, China. Card payments are sold by Creem, our Merchant of Record, who appears as the seller on your receipt and handles VAT and sales tax. Purchases made through the separate PayPal option are sold by us directly. Either way, support runs through the addresses above.